1-Year Warranty
1-Year Warranty
We Stand Behind Our Quality
At House of Rosebird, we believe you should purchase with confidence. Every product is designed with careful attention to quality, materials, and performance, and comes with a 1-year warranty against manufacturing defects.
Warranty Period
*The warranty is valid for 1 year from the date of successful delivery of the product to the customer*, as recorded by our delivery partner.
What the Warranty Covers
The warranty covers:
We Stand Behind Our Quality
At House of Rosebird, we believe you should purchase with confidence. Every product is designed with careful attention to quality, materials, and performance, and comes with a 1-year warranty against manufacturing defects.
Warranty Period
*The warranty is valid for 1 year from the date of successful delivery of the product to the customer*, as recorded by our delivery partner.
What the Warranty Covers
The warranty covers:
- Manufacturing defects
- Defects in materials or workmanship
- Functional issues caused by a manufacturing defect
- Product failures occurring under normal and intended use
What the Warranty Does Not Cover
The warranty does not cover:
- Scratches, dents, marks, or other cosmetic damage
- Cracks, breakage, or physical damage
- Damage caused by dropping, impact, or mishandling
- Normal wear and tear
- Damage caused by water or liquids, unless the specific product is designed to be water-resistant
- Damage caused by misuse or improper use
- Damage caused by unauthorised repairs or modifications
- Damage caused by using incompatible chargers, cables, adapters, or accessories
- Damage resulting from accidents, negligence, or external factors
- Damage resulting from use not in accordance with the product manual and instructions
How to Claim Your Warranty
If you experience a genuine product issue, contact us at:
support@houseofrosebird.com
Please provide:
- Order number
- Brief description of the issue
- Clear photos or a short video demonstrating the issue
Our team will review your request and respond within 24 hours on working days.
Depending on the nature of the issue and warranty assessment, the resolution may include repair, replacement of the affected component/product, or another appropriate resolution.
Shipping & Repair Costs
For valid warranty claims:
- We cover return shipping costs for sending the product back to us
- Customers cover the initial shipping cost to send the item to us for inspection
Our Commitment to You
Your relationship with House of Rosebird doesn't end after delivery. If your product has a genuine manufacturing issue, our team is here to help you through the resolution process.
We stand behind the quality of our products and are committed to providing you with a reliable experience.
House of Rosebird
For spaces that inspire. For moments that matter.